![]() If you open a document outside of AdvanceFlow or GoFileRoom, the addin will not be available to use. Re-open the document for editing again.Open Microsoft Task Manager and close any open sessions of Microsoft Word or Excel.The addin should load for any Word or Excel document that is included in an engagement within AdvanceFlow and then opened for editing (through either GoFileRoom or AdvanceFlow). Resolving addin problems Addin is installed properly, but not functioning Verify that the AdvanceFlow tab is displayed in Microsoft Word and/or Excel.Verify all settings within the GoFileRoom and AdvanceFlow IT Checklists.The error "Unable to open Accounts.xml" is displayed #NAME is displayed in Microsoft Excel spreadsheets Values from the engagement will not add or update The table below lists some common problems and which addin is not working properly. Because all AdvanceFlow documents are housed within GoFileRoom, you first need to identify which addin is causing the problem. The GoFileRoom and AdvanceFlow addins have key differences that effect how an issue should be resolved. ![]() ![]() Determining which addin is problematic: GoFileRoom or AdvanceFlow ![]() If you need additional assistance, please consult your qualified technician and/or the vendor who developed the resource. We provide access to these resources for your convenience, but we are not responsible for their accuracy. This icon appears alongside links to resources that are not developed or maintained by Thomson Reuters. ![]()
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